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How to Apply > Technical Help
Technical Help Questions
- What are the online application system requirements?
- I have forgotten my username or password.
- I am unable to login to my online application account.
- I am unable to upload a document in the online application.
- My recommendation provider did not receive an email notification to submit a recommendation on my behalf.
- Can I add or remove recommendation providers after my application is submitted?
- I cannot locate my institution in the Look-up Table
- Can I update my online application after it is submitted?
- Can I update my statement of purpose after it is submitted?
- How do I update my email address?
- How do I create a second application account?
- Who should I contact for additional technical support?
The Graduate School's online application has the following system requirements:
If you have forgotten your password, click on the “Forgot your Username or Password” link on the application login screen. You will be required to enter your username and email address. An email will be sent to you with instructions for resetting your password. If you have forgotten your username, send an email to firstname.lastname@example.org for assistance.
If you are unable to login to your online application account, click the Technical Support link located at the bottom right corner of the application login screen. You will be required to enter your email address and click “Continue”. You can then click on the “Contact Support” link to input your ticket summary and details.
The file cannot exceed 600 KB in size and should be in .doc, .wpd, .rtf, .xls, .pdf, .docx, .xlsx or .txt format. For Macintosh users, please note that the filename must include the appropriate three- or four-letter extension. Also, please do not attempt to upload a document that is password-protected or that contains macros. This will cause the process to fail.
The email notification to your recommendation provider is immediate after you
enter his/her name into the application
Once your application is submitted, you do not have the ability to return and
make revisions to your recommendation provider list.
For the best search results, search by institution name. Do not enter the
full institution name. The institution name or abbreviation may be
slightly different from what is stored in the lookup table.
You may submit your application only once. You will not be able to make changes to your application information using the online application system after submission. The application should be submitted and all required materials should arrive by the appropriate deadline. For deadline information, please visit the Graduate Program Requirements Web pages.
Once you have submitted your application to the Graduate Admissions office, you do not have the ability to return to your application to upload a new statement of purpose. If you are interested in submitting a new statement, please send it directly to the graduate program to which you are applying.
If your email address has changed, please return to your application using your username and password and click on the “Update Profile” link located at the top of your application. Your new email address will be where all future correspondence is sent.
If you are interested in creating a new application account, our system will allow you to have multiple accounts. Please visit our How to Apply Web page and click on Apply Now to create a new application account. You will be required to create a different username from your previous application.
If you require additional technical support or have a question not addressed on this Web page, please email email@example.com.